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Warranty Information

At Ventura Electric, we genuinely care about your experience with our electric bikes and are committed to standing by the quality of our products. We've crafted a warranty that ensures your peace of mind, covering any potential issues that may arise within the specified timeframes:

Warranty Period:

  • Frame: Enjoy a worry-free 2-year warranty
  • Electrical Components: Covered for 1 year

Here's what our warranty entails:

What's Covered: If any original component shows signs of workmanship defects during the warranty period outside of general wear and tear, we've got you covered. Our commitment is to repair or replace the faulty parts, assuring that your ride is always in top condition.

Exclusions: It's important to note that our warranty won't cover standard wear and tear, punctured tyres, mishaps due to improper assembly, or issues arising from accidents, insufficient maintenance, or the use of unauthorized parts or accessories. We're unable to cover damage due to misuse, abuse, or modifications to the frame or components.

What You Need to Do: In the rare event of a potential warranty claim, please reach out to us first. Share a detailed report of the issue and wait for our written confirmation before proceeding with any repairs. It's crucial to get our go-ahead to ensure you're eligible for reimbursement.

What to Avoid: The warranty won't cover using the bike for activities beyond standard use, such as commercial purposes or other mishaps... we know you crazy cats like to get a bit wild!

Dealing with Water: While our bikes are water resistant, we advise keeping them out of the rain and avoiding moisture where possible. Please avoid submerging them in water or riding during heavy rain. The warranty doesn't cover damage due to liquid penetration.

Charging: Lithium batteries should not be put on charge directly after use or if they have been stored in a warm environment. Please ensure your battery is cool before putting on charge.

Assembly and Adjustments: Proper assembly is vital. If you need to adjust parts after shipment, we'll guide you through it. Yet, if you opt for a third-party technician to handle assembly or adjustments, those costs won't fall under our warranty.

Warranty Voided: We take our warranty seriously. To maintain your safety and uphold our quality standards, Ventura Electric will void any product warranty and will not be held responsible for issues from modifications or aftermarket replacement parts.

At Ventura Electric, we believe in going above and beyond for our customers. Our warranty complements your rights and protections under the law, ensuring you have an exceptional experience with our products. If you have any queries or need assistance, please get in touch.